Achieving Health

Is a membership required?

No, it is not required. You still have the option to pay full price for treatments if desired. Memberships are offered as a limited time opportunity to gain access to more savings with our clinic. Memberships cap at 325 individuals.  

 

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How should I schedule my appointments?

Member may schedule services through our online scheduling system or by telephone, text or email. Priority is given on first-come, first-serve basis, and does not guarantee that Member will receive their first choice of treatment times, dates, or provider.

 

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Do my acupuncture treatments include additional modalities?

Chinese Medicine Whole Body Memberships include, but are not limited to: acupuncture, cupping, guasha, tuina, moxibustion, Chinese botanical medicine consultations, electro-acupuncture, topical liniments, and dietary/lifestyle guidance.

 

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What is Group Acupuncture?

Up to four Members will receive treatment in the same room. This will take place in the larger treatment room in our upstairs suite A203. Appointments will be staggered to begin every 15-minutes. There will be a brief private check-in with the provider in a separate room and then you will be taken into the larger room for treatment. Needles will be retained for approximately 45 minutes. Some additional modalities may be included such as electro-acupuncture, guasha, tuina, or ear seeds. These are a great opportunity to receive acupuncture side-by-side with a friend or family member. Herbal formula adjustments will not take place during these sessions. All providers will be providing group treatments weekly.

 

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Will my acupuncture treatments include both private and group sessions?

Yes, in order for this program to work everyone is expected to receive a blend of private and group sessions. Private one-on-one treatments will be on a first come, first serve basis. Private treatments may include a blend of acupuncture, guasha, tuina, electro-acupuncture, botanical medicine, and/or moxibustion. Group sessions may include a blend of acupuncture, guasha, tuina, and/or electro-acupuncture. Separate Chinese botanical consultations and cupping sessions are also available for use with your package treatment hours.

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What are the maximum/minimum hours that I can use per month?

Member may use available membership treatment hours as frequently as he/she wishes. There is no maximum or minimum use per month.

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When does my membership expire?

After one year from the date of signing your Whole Body Membership Agreement. This will be sent to committed members once we officially launch this program. Once we email this Agreement, you will be expected to agree to it and submit within 72 hours. ​

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Will my package treatment hours roll over into a new package if I don't use them?

No. All membership packages expire after one year from the date your Agreement is signed

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Can I renew my membership contract once it has ended?

You can. However, if your membership is not renewed then we cannot guarantee you a membership slot at a later time.

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What if I use up all of my treatments hours before the year is over?

Additional Chinese medicine service hours beyond the Maximum Hours of Treatment allowed may be purchased at $70 for sixty-minutes of service and/or $40 per thirty-minutes of service and will be due at the time of service, regardless of membership package selected. You also have the option of booking an hour session in our community treatment room for $40/hour. Your additional befits will continue until your membership officially expires. You may also pay off your membership in full and start a new membership program once you have reached the maximum hours allowed. 

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​What if I want to switch membership packages?

Members may switch to a membership package that includes MORE treatments than their current membership. Member will owe the difference in price between their current membership and the new membership (at current pricing) for months used. The difference in cost will be due up front and the new rate will be billed monthly for each billing cycle following, until original membership end date. Member cannot select a membership with fewer treatment hours than their original membership package.

 

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How can I avoid paying an additional 3% fee for using my credit card?

We will offer a few additional payment options. You can pay by cash or check if received prior to your payment due date. A credit card must be kept on file and will be charged for the monthly membership dues if alternate payment is not received by the payment due date. 
 

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Do you provide Superbills?

Yes. Your superbill will include all of the codes you need to submit to your health insurance company for possible reimbursement.  The service fee noted will equal the discounted treatment price based on your membership package per treatment rate.

 

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I am a City of Fort Collins or Larimer County Employee. Can I still use my benefits?

Yes. After each treatment you will receive a receipt for services rendered at the discounted per treatment price according to your membership package. You will also receive a receipt after each monthly membership payment. You are welcome to submit these along with the required form completed by your provider.

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Can I use my FSA/HSA card to pay for my membership?

Yes you can. We will provide all receipts and documentation of your visits as needed.

 

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Are you accepting new clients?

Yes. For now we are still accepting new patients. Once our membership is maxed we will reevaluate to see how many non-member treatments we can continue to accept. Our New Patient Special includes a 3 step-process: Initial Intake, First Treatment, Second Treatment all for a low price of $199. This process allows patient and provider to see how the patient responds to treatment. During the Report of Findings, we will discuss our diagnosis and treatment plan to help you achieve your health goals.